Imagine the scenario – you’re at a party, with a loud hubbub of chatter and music making it hard to hear even the conversation of the person next to you. Yet, when someone across the room speaks your name, it cuts through the background din and you hear it as clear as a bell. Cutting through the ...
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How to be heard, understood and actioned You know what you do, right? You know you make a great product, or offer an outstanding service. But do you sometimes feel like your target audience, the people ...
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Ok, I know it is sales 1.01, but the importance of great customer service is a message that we can never hear too many times, and it was resoundingly brought home to me as I planned a camping trip… We’ve ...
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Unless you are a one man band, chances are that your tender responses will be written by more than one person, with each one contributing different sections according to their expertise. Trouble is, a ...
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Last Friday night, I attended a fundraising event called ‘Fight for your Why’ – it featured eight speakers, all business entrepreneurs, whose common theme was the ‘Why’ of their business – ...
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