Ok, I know it is sales 1.01, but the importance of great customer service is a message that we can never hear too many times, and it was resoundingly brought home to me as I planned a camping trip…

We’ve recently discovered the joy of family camping holidays – despite the kids’ incredulity that we could even consider a holiday without electricity, wifi and flushing toilets (we’ve decided to go for broke and get them used to real basic camping before we enlighten them that there are sites with power and showers), they grudgingly now admit that they love a few days of surfing, fishing, toasting marshmallows and not washing.